INFORMATION REQUIRED

JOB DESCRIPTION INFORMATION

Job Title:

Duration:

 6 Months (Renewable)

Profile:

In general, the Service Assurance Voice Specialist:

• Understands how his or her specific technology fits in with the overall Service and Service Lifecycle
• Must be an effective communicator
• Knows how to ‘get things done
• Has knowledge of Vodacom and IT Infrastructure within his or her department to understand and analyse the data produced by the different monitoring systems. 
  

Responsibilities: 

• Responsible for supporting servers, both virtual and physical, hosted email services
• To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC]
• Support Hosting technical aspects of a Converged Network infrastructure, including Virtual and Physical Hosting services
• Reporting of all incidents to relevant parties
• Liaising with Client on all Hosting related events and fault resolutions
• Fault Management update on Siebel SRM
• Client update and follow up until incident closure: Complete understanding of ITIL practices
• Cross collaboration with all levels within the Organization
• Provide Support
• Understanding of IP/GSM/Telecommunications/ICT Industry
• Hosting technologies
• Hosted solutions, virtual and physical
• Understanding of Networking
• Understanding of Security technologies 
  

Required certification/skills:

• The resources must have a minimum of 5years experience in the Internet Service Provider and/or Telecommunications industry.
• IT Diploma or Bachelor Degree: Information Technology, or
• Microsoft certification (MCSE/A)
• ITIL foundation certification (advantage but not a prerequisite)
• AWS and Assure Qualifications and Certifications  
  

INFORMATION REQUIRED

JOB DESCRIPTION INFORMATION

Job Title:

Software Developer

Position Reporting to:

Service Delivery Manager

Location:

Midrand, Gauteng

Duration:

6 months with option to extend

Job Description / Responsibilities:

A Software Developer plays a key role in the design, installation, testing and maintenance of software systems with the aim of generating efficiencies.

SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES

• Researching, designing, developing, implementing and managing software programs
• Testing and evaluating new programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Writing and implementing efficient code
• Working to analyze and identify bugs and implementing methods to fix them.
• Monitoring and analyzing the overall performance of internal systems and software builds.
• Efficiently responding to requests for assistance from the development team.
• Investigating and liaising with customers to gain information about the program’s overall function and ends user experience.
• Responsible for the writing of reports for presentation to Senior Developers and management.
• Testing developed software and programs to ensure the best functionality
• Maintaining and upgrading existing systems
• Working closely with other developers, UX designers, business and systems analysts
  

Background and experience required:

• Years of Experience
• Industry Experience

• Grade12/Matric
• BSc/BA in Computer Science, Engineering or a related field an advantage
• Information Technology, or other related fields6 months of experience in either a work experience program or an internship/apprenticeship
• Good understanding of basic coding languages
• Basic programming experience through an internship, apprenticeship, or through own projects
• Basic understanding of databases and how they work
• Proficient in the use of email systems and Microsoft Office software
• Able to quickly learn new software, programming languages, and technologies
• Excellent listening skills with the ability to follow instructions
• Great team working skills
• Outstanding attention to detail with great organizational skills
• Proven experience as a Software Developer, Software Engineer or similar role
• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Use off coding and scripting languages (inter alia Python, C++, Java, JavaScript, Bash, PowerShell) and frameworks/systems (e.g. Git)
• Ability to develop making use of PHP and HTML
• Ability to learn new languages and technologies

Must-have Skills (Mandatory Skills):

• Knowledge and interest in computer systems and the latest technologies
• The ability to learn new languages and technologies quickly
• An analytical mind
• Resourcefulness and troubleshooting aptitude
• The ability to communicate complex procedures to other colleagues
• Good communication skills – both written and verbal
• Attention to detail and a desire to probe further into data
• A natural curiosity
• The ability to work in a team and to be proactive around self-learning
• The ability to work under pressure and to tight deadlines
• Willingness to assist with additional tasks given to the team
• Excellent time management
• Be prepared to work irregular hours if required
  

INFORMATION REQUIRED

JOB DESCRIPTION INFORMATION

Job Title:

Duration:

 6 Months (Renewable)

Profile:

In general, the Service Assurance Networking Specialist:

• Deciding and Initiating Action
• Applying Expertise and Technology
• Planning and Organizing
• Analyzing
  
• Learning and Researching 

Responsibilities: 

• To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Client Services Operations Centre [CSOC]
• Support all technical aspects of a Converged Network infrastructure, including IP networking, WAN connectivity, Telco related problems, Router configurations, Firewalls, DNS, servers, ICP/IP, MPLS, QoS and GSM related products
• Manage and respond to all reported network events – internally and externally
• Reporting of all incidents to relevant parties/vendors.
• Liaising with Customers on all network’s events and fault resolutions
• Fault Management update on Siebel SRM; complete understanding of Incident/Problem/Change Management practices
• Cross collaboration with all levels within the Organization
• Must be willing to work 24/7 shifts

Required certification/skills:

• Must have technical / professional qualifications:
• A relevant IT diploma or B Degree in Information Technology Technical Engineering in Computer Science (essential)
• At least 3-5 years’ experience of which 2 years must be within a complex IP Routing and switching environment of which 1 year with service provider focus

OR

• Grade 12 and a valid CCNA and CCNP(Essential) Cisco certification essential – verified, SD WAN certifications essential.
• At least 3-5 years’ experience of which 3 years must be within a complex IP Routing and switching environment of which 2 years with service provider focus.

INFORMATION REQUIRED

JOB DESCRIPTION INFORMATION

Job Title:

Duration:

 6 Months (Renewable)

Essential Attributes:

• Relating and Networking
• Persuading and Influencing
• Deciding and Initiating Action
• Presenting and Communicating Information
• Analyzing
• Delivering Results and Meeting Customer Expectations
• Writing and Reporting
• Achieving Personal Work Goals and Objectives
  

Required Qualification/ skills: 

• Matric (Essential)
• A 3-year National Diploma or B degree in Information Technology or equivalent

or;

8 years minimum experience in the telecommunications industry of which 3 year in a Supervisory position

IT Support Engineer

January 2024

Contract duration:

12 Month

Location:

KZN

Company:

Logistics Firm

General:

Expectations:

1. Excellent telephone manner and written communication
2. Excellent attention to detail 
3. Ability to manage End User frustrations effectively, and exercise the patience needed to communicate to End Users who may often be unhappy (without face to face interaction)
4. Ability to follow predefined procedures and escalate timeously to the Support Manager where required 
5. Ability to meet deadlines and complete tasks within SLA timeframes 
6. Ability to use knowledge base resources to resolve problems 
7. Good attitude towards work and colleagues 
8. Consistent, prompt delivery of often common or repetitive tasks 
9. Punctuality when keeping appointments and awareness of written tone 
10. Own car and Valid Driver license essential.

Job Description:

1. Provide initial troubleshooting steps to diagnose common End User problems and apply necessary resolutions 
2. Work independently or part of a growing team 
3. Provide consistent accurate communication to peers and Customers alike 
4. Active Directory skills and good working knowledge with Group Policies 
5. Understanding of O365 and mail related technologies 
6. Troubleshooting and fault-finding skills with proven methodology - must be able to troubleshoot problems telephonically with minimal assistance 
7. Excellent Desktop operating system knowledge and troubleshooting 
8. Create new Incidents in the HelpDesk Ticket System daily, Troubleshoot, and show descriptive steps taken to resolve
9. Be abreast of technology changes and be able to motivate technology changes to the Client where necessary 
10. Good understanding of WAN and LAN infrastructure's 
11. Ability to form customer relationships remotely 
12. Ability to write accurate and descriptive fault reports when required 
13. Ability to provide support to multiple Customer environments which often involve an ever-changing IT landscape 
14. Be prepared to perform overtime work and after hours support if required 
15. Required to go on Standby 
16. Ability to Configure and manage Wi-fi AP’s
    

Added Advantages:

1. SAP 1st line support
2. Sound knowledge of T&A systems
3. AWS cloud practitioner certified.

Academic Requirements:

1. IT Diploma or equivalent degree
2. A+ & N+
3. 3-4 working experience in the industry

INFORMATION REQUIRED

JOB DESCRIPTION INFORMATION

Job Title:

Duration:

 6 Months (Renewable)

Profile:

The Specialist Transmission Assurance role is responsible for providing Transmission Service Assurance support for transport access domains, support operations for global EBU customers, perform 2nd line support for escalations from enterprise customer support team liaise with internal stakeholders and vendors to offer permanent solutions to recurring problems.

Responsibilities: 

• Perform assurance on the transmission network and standby duties.
• Assisting to resolve P1 to P4 failures by engaging with high level support and ATNE to correct these failures as they appear within specified timelines in core, edge & access domain Engage with support teams to correct hardware failures and alarms in the transport domain to ensure and improve network quality.
• Provide transmission assurance support to & from Field Force Outsource for Edge and Access infrastructure.
• Conduct Special investigations on high-impact network performance on cases reported internally.
• Handle escalations from Vodacom business Platinum customers, its partners and VB special projects.
• Escalate and follow up issues with NOC and relevant backend teams.
• Effectively communicate ticket status, service outages and escalate as per established customer support and escalation matrix.
• Ensure that all faults are fixed within the relevant SLA.
• Lead junior engineers on high escalated faults and drive to resolution in conjunction with other departments.
• To use reports from OSS platforms to identify issues and failures that need corrective action.
• Provide transmission assurance support to Operations, NMG & EBU Edge and Access infrastructure.
• To take ownership for TX Network Performance and to restoral P1 to P4 failures by correcting alarms
• Liaise with vendors and fibre providers for resolution of the network faults within the agreed timelines.
• Perform scheduled preventive maintenance for proactive support for global customers.
  

Required certification/skills:

• Matric (Essential)
• Minimum 3-year Degree/Diploma or in Engineering
• 3 - 5 years’ work experience in telecoms industry specific to Transmission Assurance (Maintenance) and Transmission Systems
• Expert knowledge & experience in the Microwave, Fiber, Router, Synchronisation and Switches technologies specific to Nokia, Huawei Infinera/Tellabs/Coriant, Nera, SIAE, Hughes, Radwin, 
• Symmetric, Nokia and application thereof
• TDM, ATM, PDH, SDH, C/W/DWDM, IP/MPLS, MEF, TX architecture, IP & TX Protocols knowledge and application
• IP experience in Layer 1 to 4 of OSI stack and Standards in IEEE, ITU, MEF, Optical, radio frequency
• Analytical thinker & solution oriented
• Radwin CPE and Hub Certified
• Nokia Certification
  

INFORMATION REQUIRED

JOB DESCRIPTION INFORMATION

Job Title:

Duration:

 6 Months (Renewable)

Profile:

In general, the Service Assurance Satellite Specialist:

• Understands how his or her specific technology fits in with the overall Service and Service Lifecycle
• Must be an effective communicator
• Knows how to ‘get things done
• Has knowledge of Vodacom and IT Infrastructure within his or her department to understand and analyse the data produced by the different monitoring systems 
  

Responsibilities: 

• Responsible for supporting Satellite services
• To provide a high-level, high-quality service to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC]
• Reporting of all incidents to relevant parties
• Liaising with Client on all Hosting related events and fault resolutions
• Fault Management update on Siebel SRM
• Client update and follow up until incident closure: Complete understanding of ITIL practices
• Cross collaboration with all levels within the Organization
• Provide Support
• Reporting of all incidents to relevant parties
• Liaising with client on all network events and fault resolutions
• Fault Management update on Siebel SRM
• Client update and follow up until incident closure – complete understanding of Incident/Problem/Change Management (ITIL Processes)
• Cross Collaboration with all levels with the Organization.
  

Required certification/skills:

• The resources must have a minimum of 5years experience in the Internet Service Provider and/or Telecommunications industry.
• IT Diploma or Bachelor Degree: Information Technology, or
• Cisco Certified Network Administrator
• ITIL foundation certification (advantage but not a prerequisite) 
  

Cloud FinOps Specialist

January 2024

Contract duration:

3 months (extendable) 

Location:

Johannesburg

Company:

Telco

Roles and Responsibilities:

Cloud FinOps Specialist Services will comprise of the following objectives:

• Perform FinOps analytics to enhance decision making processes and improving products and services around Vodacom business cases, budgets, spend, cost savings and more.
• Producing real-time data to predict usage patterns, to use in making decisions for optimizing and being able to tell the data stories in the reporting to all levels of management and support.
• Investigate and understand the basis for every line item in the cloud infrastructure invoices and usage data
• Finding anomalies in usage patterns and giving quick feedback to course correct.
• Provide customised reporting and dashboards to internal stakeholders to provide a view on capacity trends, plans and actual costs vs budget and the drivers of the spend and peaks in usage.
• Ensure capacity / performance / availability requirements are optimised and cost justified
• Perform daily data analysis of our Cloud consumption across all Hyperscalers and all cloud technologies
• Identify Cost Optimisation Opportunities and inform the business and technical owners. Including but not limited to Rightsizing, Reservations, Savings Plans, Wastage Removal, technology upgrades.
• Use your understanding of public cloud cost and usage reports to identify opportunities to reduce spend.
• Work with CSP experts to further optimize cloud spend.
• Creating AI and ML capabilities, to assist in automating and less human interventions for managing of Cloud spend. By using cloud native technologies and applications as first option.
• Work with other FinOps/Finance teams to provide cost forecasting across the Cloud estate considering proposed/planned changes, new workloads planned to be cloud hosted in the future and comparing Cloud costs across Hyperscalers.
• Act as a conduit between finance and technical teams so an understanding of common financial terms is essential.
• Collaborate with the Vodacom Procurement (SCM) team and the Cloud Product owner to report on enterprise level commitments vs consumption and future consumption
• Work together with Vodacom Procurement and application owners to track consumption vs commitment across agreements purchased via Market Place
• Support software asset management teams and procurement to help identify software renewals or new software procurement that could use a cloud-based Market Place to achieve a lower price point and assist burn down enterprise level commitments.
• Provide technical advisory services to stakeholders on Vodacom CCoE processes, roadmap and cloud requirements
• Contribute to the cloud education program that includes user training, events, knowledge sharing, and capability building across the enterprise
• Continuous alignment with the Vodacom Product Owner, Engineering and Operations functions with the cyclical development of an iterative cloud road map to plan for ongoing changes to services\platforms as technologies emerge and new features are requested by users
• Keeps up to date with industry trends and can spot and translate how to use the latest services to improve cost / performance for the business stakeholders.
• Manage the FinOps application platform to ensure that the reports generated are up-to-date and accurate. Supports analytical, experimental, investigative and other fact-finding work in support of cost management.
  

Cloud Product Manager

January 2024

Contract duration:

12 months (extendable) 

Location:

Johannesburg

Company:

Telco

Roles and Responsibilities:

Cloud Product Management Services will comprise of the following objectives:

• Continue developing and managing the Cloud Centre of Excellence and liaise with its stakeholders to drive thought leadership, strategy and execution towards value realisation
• Evolve the cloud strategy aligned to the Vodacom Technology strategy and Cloud service providers (CSP) roadmaps
• Define and provide governance input for all cloud-related forums such as the Vodacom cloud steerco and cloud architecture reviews while working closely with stakeholders such as Vodacom Group Information Security, Legal, Privacy and wider Vodafone stakeholders.
• Evolve the cloud reference architecture, technical standards, service catalogue and value realization framework including the business cases related to cloud adoption projects in Vodacom and Vodacom Group OPCO’s
• Continuously develop the CCOE service portfolio and roadmap strategy in alignment with wider enterprise architecture roadmaps
• Provide input and recommendations for the FinOps function within the CCoE to support Vodacom IT Divisional cloud investment planning to maximise value creation and minimise time to value from cloud-related initiatives by providing input to Vodacom Capex and Opex budget guidelines to IT divisions in the annual budget cycle
• continuously monitor and tracking public cloud and spending across all applications.
• Assist with Vendor management focused on the strategic cloud service providers partners (working with SCM)
• Continuous input for the Vodacom FinOps, Engineering and Operations functions with the cyclical development of an iterative cloud road map to plan for ongoing changes to services\platforms as technologies emerge and new features are requested by user.

Key Deliverables:

• Participate and give guidance for the Vodacom Cloud adoption business case framework and Business cases for workload migration
• Input and engagement via the strategic partnerships team across all CSP-related initiatives
• Working closely with the Vodacom Cloud Architecture , Platforms and FinOps lead(s) to create and maintain:
• • Cloud reference architecture(s) for IT workloads
  • Cloud technology standards and reference designs
  • Cloud Service Catalogues and associated charging models where applicable.
  • Cloud Operations Management Framework
• Participate in the Vodacom Cloud Governance framework, including
• • Value Realisation framework and tracking
  • Cloud Architecture Review Board
  • Participate in Group policy reviews and updates and ensure local market strategies/capabilities are represented in group policy updates.
• Reporting
• Assist with Vodacom Cloud service provider partner management including
• • Operational reviews
  • Technical reviews
  • Product roadmap reviews
  • Enterprise support agreements
  • Enterprise term commitment and related discount value management

Data Warehouse Engineer

Hybrid

Contract duration:

6 months (renewable) 

Location:

Bryanston, Gauteng

Requirement:

We are seeking an experienced Senior Data Warehouse Engineer to join our team and take a leading role in the DDW (Data Warehouse) Replacement + Migration initiative on the Azure platform. As a Senior Data Warehouse Engineer, you will be responsible for designing, implementing, and managing the data warehouse infrastructure, as part of the replacement and migration process. Your expertise in data warehouse architecture, ETL (Extract, Transform, Load) processes, data modelling, and cube development will be crucial in ensuring a successful transition to Azure and optimizing data storage, integration, and reporting capabilities.

Job Description:

• Lead the design, implementation, and management of the data warehouse infrastructure for the DDW Replacement + Migration solution on Azure, adhering to best practices and ensuring scalability, performance, security, and data integrity.
• Collaborate with stakeholders, including business users and technical teams, to understand requirements and translate them into an effective data warehouse architecture.
• Design and develop ETL processes using Azure data integration services such as Azure Data Factory, Azure Databricks, or Azure Synapse Pipelines to extract, transform, and load data from various sources into the data warehouse.
• Utilize data modelling techniques and tools to design efficient data structures and schemas, including both tabular and multidimensional models for cube development.
• Implement and manage cubes using Azure Analysis Services or SQL Server Analysis Services to provide efficient data storage, aggregation, and query performance for reporting and analytics.
• Optimize SQL queries, data transformation logic, and cube processing to enhance data loading and query performance.
• Configure and manage Azure services such as Azure SQL Database, Azure Data Lake Storage, Azure Analysis Services, and Azure Synapse Analytics (formerly SQL Data Warehouse) to support the data warehouse infrastructure.
• Collaborate with security teams to ensure proper data access controls, encryption, and compliance with data privacy regulations.
• Monitor and troubleshoot data warehouse performance issues, identify bottlenecks, and optimize resource utilization.
• Collaborate with cross-functional teams to integrate data warehouse solutions with reporting and visualization tools such as Power BI to enable meaningful data insights and reporting capabilities.
• Stay updated with the latest Azure technologies, data warehouse best practices, and industry trends to drive continuous improvement and innovation in the data warehouse solution.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Minimum of 7-10 years of experience in data warehouse development and management, with significant exposure to cube development.
• Expertise in designing and implementing data warehouse solutions on the Azure platform.
• Proficiency in Azure data integration services such as Azure Data Factory, Azure Databricks, or Azure Synapse Pipelines.
• Extensive experience with data modelling techniques and tools, including cube development using Azure Analysis Services or SQL Server Analysis Services.
• Strong SQL skills and experience with SQL-based databases.
• In-depth knowledge of Azure services such as Azure SQL Database, Azure Data Lake Storage, Azure Analysis Services, and Azure Synapse Analytics
• Familiarity with Power BI or other business intelligence tools for data visualization and reporting.
• Proven ability to optimize data loading, transformation, and query performance within a data warehouse environment.
• Solid understanding of data warehouse concepts, data integration methodologies, and ETL processes.
• Strong problem-solving and troubleshooting skills related to data warehouse performance and integration issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Azure certifications, such as Azure Data Engineer or Azure Solutions Architect, are highly desirable.
  

List of Tools:

• Azure Data Factory
• Azure Databricks
• Azure Synapse Pipelines
• Azure SQL Database
• Azure Data Lake Storage
• Azure Analysis Services
• SQL Server Analysis Services
• Power BI