| Job Title: | IT Support Engineer
|
| Start Date: | January 2024 |
Contract duration: | 12 Month
|
Location: | KZN |
Company: | Logistics Firm |
General: |
A Mid-Tier Engineer who carries out their
support function remotely, has a unique, yet critical role to play in our IT
team. This position requires a variety of specialized skills and applied
patience. A Mid-Tier Engineer, has a single place to work from, however is
required to support multiple, different, and forever changing environments.
Communication (both verbally and written) needs to be excellent, empathy, and
the ability to manage expectations effectively are sought after
characteristics. This function is 'fast paced' and often measured on the
ability of an individual to work within a growing team of varied skill sets. A
successful Mid-Tier Engineer will be well versed in the overall Microsoft stack.
|
Expectations: | - Excellent telephone manner and
written communication
- Excellent attention to detail
- Ability to manage End User
frustrations effectively, and exercise the patience needed to communicate to
End Users who may often be unhappy (without face to face interaction)
- Ability to follow predefined
procedures and escalate timeously to the Support Manager where required
- Ability to meet deadlines and
complete tasks within SLA timeframes
- Ability to use knowledge base
resources to resolve problems
- Good attitude towards work and
colleagues
- Consistent, prompt delivery of
often common or repetitive tasks
- Punctuality when keeping
appointments and awareness of written tone
- Own car and Valid Driver license
essential.
|
Job Description: | - Provide initial
troubleshooting steps to diagnose common End User problems and apply necessary
resolutions
- Work independently or part of
a growing team
- Provide consistent accurate
communication to peers and Customers alike
- Active Directory skills and
good working knowledge with Group Policies
- Understanding of O365 and mail
related technologies
- Troubleshooting and
fault-finding skills with proven methodology - must be able to troubleshoot
problems telephonically with minimal assistance
- Excellent Desktop operating
system knowledge and troubleshooting
- Create new Incidents in the HelpDesk Ticket System daily, Troubleshoot,
and show descriptive steps taken to resolve
- Be abreast of technology
changes and be able to motivate technology changes to the Client where
necessary
- Good understanding of WAN and
LAN infrastructure's
- Ability to form customer
relationships remotely
- Ability to write accurate and
descriptive fault reports when required
- Ability to provide support to
multiple Customer environments which often involve an ever-changing IT
landscape
- Be prepared to perform
overtime work and after hours support if required
- Required to go on
Standby
- Ability to Configure and manage Wi-fi AP’s
|
Added Advantages: | - SAP
1st line support
- Sound
knowledge of T&A systems
- AWS
cloud practitioner certified.
|
Academic Requirements: | - IT
Diploma or equivalent degree
- A+
& N+
- 3-4
working experience in the industry
|
