Networking Specialist


Job Description



Job Title:

Networking Specialist


 6 Months (Renewable)


In general, the Service Assurance Networking Specialist:

  • Deciding and Initiating Action
  • Applying Expertise and Technology
  • Planning and Organizing
  • Analyzing
  • Learning and Researching 


  • To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Client Services Operations Centre [CSOC]
  • Support all technical aspects of a Converged Network infrastructure, including IP networking, WAN connectivity, Telco related problems, Router configurations, Firewalls, DNS, servers, ICP/IP, MPLS, QoS and GSM related products
  • Manage and respond to all reported network events – internally and externally
  • Reporting of all incidents to relevant parties/vendors.
  • Liaising with Customers on all network’s events and fault resolutions
  • Fault Management update on Siebel SRM; complete understanding of Incident/Problem/Change Management practices
  • Cross collaboration with all levels within the Organization
  • Must be willing to work 24/7 shifts

Required certification/skills:

  • Must have technical / professional qualifications:
  • A relevant IT diploma or B Degree in Information Technology Technical Engineering in Computer Science (essential)
  • At least 3-5 years’ experience of which 2 years must be within a complex IP Routing and switching environment of which 1 year with service provider focus


  • Grade 12 and a valid CCNA and CCNP(Essential) Cisco certification essential – verified, SD WAN certifications essential.
  • At least 3-5 years’ experience of which 3 years must be within a complex IP Routing and switching environment of which 2 years with service provider focus.


IT diploma or Bachelor's degree in IT
Complex IP routing experience
Valid CCNA and CCNP
Cisco certification - cerified SD, WAN