INFORMATION REQUIRED | JOB DESCRIPTION INFORMATION |
Job Title: | Satellite Specialist |
Duration: |
6 Months (Renewable) |
Profile: | In
general, the Service Assurance Satellite Specialist: - Understands
how his or her specific technology fits in with the overall Service and Service
Lifecycle
- Must be an
effective communicator
- Knows how to
‘get things done
- Has knowledge of
Vodacom and IT Infrastructure within his or her department to understand and
analyse the data produced by the different monitoring systems
|
Responsibilities:
| - Responsible
for supporting Satellite services
- To provide a
high-level, high-quality service to Vodacom Business corporate clients, in the
Customer Services Operations Centre [CSOC]
- Reporting of
all incidents to relevant parties
- Liaising
with Client on all Hosting related events and fault resolutions
- Fault
Management update on Siebel SRM
- Client
update and follow up until incident closure: Complete understanding of ITIL
practices
- Cross
collaboration with all levels within the Organization
- Provide
Support
- Reporting of
all incidents to relevant parties
- Liaising
with client on all network events and fault resolutions
- Fault
Management update on Siebel SRM
- Client
update and follow up until incident closure – complete understanding of
Incident/Problem/Change Management (ITIL Processes)
- Cross
Collaboration with all levels with the Organization.
|
Required
certification/skills:
| - The
resources must have a minimum of 5years experience in the Internet Service
Provider and/or Telecommunications industry.
- IT Diploma
or Bachelor Degree: Information Technology, or
- Cisco
Certified Network Administrator
- ITIL
foundation certification (advantage but not a prerequisite)
|
