Networking Specialist

INFORMATION REQUIRED

JOB DESCRIPTION INFORMATION

Job Title:

Duration:

 6 Months (Renewable)

Profile:

In general, the Service Assurance Networking Specialist:

• Deciding and Initiating Action
• Applying Expertise and Technology
• Planning and Organizing
• Analyzing
  
• Learning and Researching 

Responsibilities: 

• To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Client Services Operations Centre [CSOC]
• Support all technical aspects of a Converged Network infrastructure, including IP networking, WAN connectivity, Telco related problems, Router configurations, Firewalls, DNS, servers, ICP/IP, MPLS, QoS and GSM related products
• Manage and respond to all reported network events – internally and externally
• Reporting of all incidents to relevant parties/vendors.
• Liaising with Customers on all network’s events and fault resolutions
• Fault Management update on Siebel SRM; complete understanding of Incident/Problem/Change Management practices
• Cross collaboration with all levels within the Organization
• Must be willing to work 24/7 shifts

Required certification/skills:

• Must have technical / professional qualifications:
• A relevant IT diploma or B Degree in Information Technology Technical Engineering in Computer Science (essential)
• At least 3-5 years’ experience of which 2 years must be within a complex IP Routing and switching environment of which 1 year with service provider focus

OR

• Grade 12 and a valid CCNA and CCNP(Essential) Cisco certification essential – verified, SD WAN certifications essential.
• At least 3-5 years’ experience of which 3 years must be within a complex IP Routing and switching environment of which 2 years with service provider focus.