INFORMATION REQUIRED | JOB DESCRIPTION INFORMATION |
Job Title: |
Hosting Specialist
|
Duration: |
6 Months (Renewable) |
Profile: | In
general, the Service Assurance Voice Specialist: - Understands
how his or her specific technology fits in with the overall Service and Service
Lifecycle
- Must be an
effective communicator
- Knows how to
‘get things done
- Has knowledge of
Vodacom and IT Infrastructure within his or her department to understand and
analyse the data produced by the different monitoring systems.
|
Responsibilities:
| - Responsible
for supporting servers, both virtual and physical, hosted email services
- To provide a
high-level, high-quality service assurance role to Vodacom Business corporate
clients, in the Customer Services Operations Centre [CSOC]
- Support
Hosting technical aspects of a Converged Network infrastructure, including
Virtual and Physical Hosting services
- Reporting of
all incidents to relevant parties
- Liaising
with Client on all Hosting related events and fault resolutions
- Fault
Management update on Siebel SRM
- Client
update and follow up until incident closure: Complete understanding of ITIL
practices
- Cross
collaboration with all levels within the Organization
- Provide
Support
- Understanding
of IP/GSM/Telecommunications/ICT Industry
- Hosting
technologies
- Hosted
solutions, virtual and physical
- Understanding
of Networking
-
Understanding of
Security technologies
|
Required
certification/skills:
| - The
resources must have a minimum of 5years experience in the Internet Service
Provider and/or Telecommunications industry.
- IT Diploma
or Bachelor Degree: Information Technology, or
- Microsoft
certification (MCSE/A)
- ITIL
foundation certification (advantage but not a prerequisite)
-
AWS and Assure
Qualifications and Certifications
|
